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Opening Hours
Saturday - Thursday: 09:00 AM to 09:00 PM
Fridays: 02:00 PM to 09:00 PM

Our Policies and Patient terms

This page holds different policies and terms about appointment terms, patient arrival policy, vaccine requirements and payment policy.

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

For your protection, and that of others, dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. Please ask us for any assistance that you may need.

For your convenience, drop-off appointments are available. A scheduled drop off means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. A dayboard fee will apply in addition to relevant charges. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time specifically reserved for admitted patients. Once the doctor is done, they will contact you to go over the diagnosis, treatment plan, and discharge instructions.

Vaccine Requirements

For the safety of all animals in our care, we require that all vaccinations be up-to-date. Pet Connection Veterinary Clinic requires all dogs be current on Rabies, Distemper and Bordetella vaccinations. All cats are required to be current on Rabies and Distemper vaccinations.

It is UAE Law that all cats and dogs be vaccinated for Rabies by 4 months of age and remain vaccinated for their entire lives.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, cash and personal checks.

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